At QONSULTAURA LLC, we sell digital services — not physical products. This policy explains how we deliver our work, what you can expect in terms of timelines, and what happens if things don't go as planned. Everything is designed to be clear from day one.
What We Deliver
Depending on the package or service you purchase, our deliverables may include:
- Account setups — processor accounts, bank accounts, payment gateway configurations.
- Company formation — LLC registration documents, EIN, operating agreements.
- Backend systems — custom software for notifications, dispute management, and automation.
- Compliance documentation — SOPs, chargeback reduction playbooks, operational guides.
- Consulting sessions — strategy calls, account reviews, technical guidance.
All deliverables are digital. Nothing is physically shipped. Everything is delivered via email, secure file transfer, dashboard access, or screen share — depending on the nature of the deliverable.
Access and credentials: Where applicable, you'll receive login credentials, API keys, and access instructions as part of your delivery. It is your responsibility to store these securely. We recommend using a password manager.
Delivery Timelines
Delivery times depend on the service you've purchased. Below are our standard timelines. If your project has a custom timeline, it will be outlined in your service agreement or statement of work.
1–3 Days
Individual processor setup (à la carte)
Single payment processor account setup with basic configuration. Delivered via email with login credentials and setup summary.
3–5 Days
Compliance SOPs & documentation
Customized standard operating procedures, chargeback playbooks, and compliance guides. Delivered as PDF and editable formats.
5–10 Days
Backend system setup
Custom notification and dispute management system configured for your business. Includes testing period and handover documentation.
2–4 Weeks
Full infrastructure package
LLC formation, multiple processor accounts, bank account, backend system, and compliance documentation. Timeline varies based on jurisdiction, processor approval times, and responsiveness to information requests.
1–3 Days
Consulting calls & strategy sessions
Scheduled at a mutually agreed time. Delivered via video call or phone. Follow-up notes and action items sent within 24 hours of the session.
Timeline dependencies: Many of our setups rely on third parties — payment processors, banks, government agencies, and domain registrars. While we work as fast as possible, we cannot control third-party processing times. Delays caused by third parties (slow processor approvals, bank KYC backlogs, government filing delays) do not constitute a failure to deliver on our part. We will keep you updated throughout.
How We Deliver
All deliverables are sent through secure channels:
- Email — to the email address you provide. Documents, credentials, and setup summaries are sent here. Please ensure your email address is correct and check your spam folder if you haven't received something expected.
- Secure file transfer — for sensitive documents and credentials, we may use encrypted file sharing services. Access links are sent via email and may expire for security reasons.
- Dashboard or portal access — for backend systems, you'll receive a dedicated login to your own dashboard. Access instructions are sent upon completion.
- Video call or screen share — for consulting sessions and system walkthroughs, delivered live at a scheduled time.
Your Responsibilities During Delivery
Timely delivery depends on both sides. To avoid delays, you agree to:
- Provide accurate information — names, addresses, business details, identification documents, and any other information we request must be true, complete, and current. Errors or omissions will cause delays and may require rework at your expense.
- Respond promptly — we may need your input, approval, or additional documentation during setup. Delays in responding will push back delivery timelines. If you're unresponsive for more than 5 business days during an active project, we may pause work and resume when you're available.
- Complete KYC and verification — many processors and banks require identity verification (KYC). You must complete these steps promptly. Failure to do so will delay or prevent account activation.
- Review deliverables — once delivered, review everything within 48 hours and let us know if anything is missing or incorrect. We'll fix issues reported within this window at no additional cost.
Delays caused by you: If a project is delayed because you failed to provide information, complete verifications, or respond to requests within a reasonable time, we are not responsible for the delay. In some cases, a reactivation or rework fee may apply to restart a paused project.
What Happens After Delivery
Our job isn't necessarily done the moment we hit send. Here's what to expect:
- 48-hour review window — after delivery, you have 48 hours to review everything and flag any missing items or errors. We'll address valid issues at no cost.
- Support period — most packages include a support period (typically 7 to 30 days, depending on the package). During this time, we'll answer questions and help with minor adjustments related to the original scope of work.
- Ongoing maintenance — if you need ongoing support beyond the included period, we offer monthly maintenance plans. These are separate from the initial package and billed accordingly.
- Third-party changes — payment processors, banks, and platforms may update their policies, interfaces, or requirements after delivery. Adapting to these changes is not included unless you have an active maintenance agreement with us.
Failed or Incomplete Delivery
If we fail to deliver what was agreed upon within the specified timeframe (excluding third-party delays and delays caused by you), you have the right to:
- Request a revised delivery date — we'll provide a realistic updated timeline.
- Cancel the project and request a refund for the undelivered portion of the work, as outlined in our Refund Policy.
We take delivery commitments seriously. If something is going to be delayed on our end, we'll communicate proactively — not leave you guessing.
Third-Party Account Approvals
Many of our setups involve applying for accounts with third parties — payment processors, banks, and financial platforms. We handle the application and setup process, but we cannot guarantee approval. Approval decisions are made solely by the third party based on their own risk criteria, policies, and discretion.
If an application is rejected:
- We'll work with you to understand the reason and explore alternatives.
- If the rejection is due to inaccurate or incomplete information you provided, no refund applies — but we'll help you reapply with corrected information at no additional cost.
- If the rejection is due to factors entirely outside our control (the processor's risk appetite, your industry, your location), our work in preparing and submitting the application is still considered delivered, and no refund applies for the setup itself. However, we'll make reasonable efforts to find an alternative processor.
Our promise: We'll always be upfront about the likelihood of approval based on your specific situation. If we believe approval is unlikely, we'll tell you before you pay — not after.
Changes to This Policy
We may update this Delivery Policy from time to time. When we do, we'll update the date at the top of the page. The policy that applies to your purchase is the one in effect at the time of your order.
Contact Us
If you have questions about delivery, need to check on a project, or want to discuss your timeline:
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