Billing Policy

At QONSULTAURA LLC, we want billing to be simple and transparent. This policy explains how we charge, when payments are due, what payment methods we accept, and what happens if something goes wrong. No fine print, no hidden fees.

How We Charge

All fees are agreed upon in writing before work begins — whether that's a fixed package price, a custom quote, a recurring maintenance fee, or a percentage-based arrangement. You'll always know what you're paying and when, before any charge is made.

Payment Terms by Service Type

1. One-Time Packages and Setup Services

• Payment is due upfront before work begins, unless we agree otherwise in writing.
• For larger packages ($1,000+), we may offer a split payment schedule — for example, 50% upfront and 50% upon delivery. This is agreed on a case-by-case basis.
• Work does not begin until the initial payment is received and confirmed.

2. Recurring Maintenance and Support

• Monthly maintenance or support fees are charged on the same day each month, based on the date you first signed up.
• Charges are automatic where you've authorized recurring billing. If manual payment is required, an invoice will be sent 5 days before the due date.
• If payment fails or isn't received within 7 days of the due date, we may pause or suspend maintenance services until the balance is settled.

3. Percentage-Based Arrangements

• Where our fee is a percentage of processing volume, fees are calculated based on the volume processed during the billing period.
• We provide a statement or summary of calculated fees before charging.
• Payment is due within 7 days of the statement being issued.
• We reserve the right to suspend access to infrastructure if payment is overdue.

4. Custom Consulting Engagements

• Billing terms for custom work are set out in a separate statement of work or service agreement.
• Typically, custom engagements are billed 50% upfront and 50% upon completion, unless otherwise agreed.

Invoices

We issue invoices for all charges. Invoices are sent to the email address you provide. It is your responsibility to ensure your billing email address is accurate and that invoices are received. If you haven't received an expected invoice, check your spam folder and then contact us.

All invoices are denominated in USD (United States Dollars) unless otherwise stated. If you're paying from a non-USD account or wallet, you're responsible for any conversion fees, exchange rate differences, or intermediary bank charges.

Late Payments

If payment is not received within the timeframe specified on your invoice or agreement:

• We'll send a reminder after 3 days of non-payment.
• After 7 days of non-payment, we reserve the right to suspend Services until the balance is paid in full.
• After 30 days of non-payment, we may terminate the relationship and pursue collection of the outstanding amount.

We understand that things happen. If you anticipate a payment delay, contact us before the due date. We'd rather work something out than lose a client over a temporary issue.

Accepted Payment Methods

We offer multiple payment options to make things convenient for our clients. All payments are processed securely, and we never store full card numbers or sensitive credentials on our servers.

Credit Cards & Digital Wallets (via Stripe)

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Cryptocurrency

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Moroccan Bank Transfer

Billing Disputes

If you believe you've been incorrectly charged, contact us within 14 days of the charge date. We'll review and respond within 5 business days. If we find an error, we'll correct it — including issuing a refund for any overcharge.

Disputes raised more than 14 days after the charge date may not be eligible for review. Please don't file a chargeback or payment dispute without contacting us first — we can almost always resolve things faster and with less hassle.

Failed Payments and Insufficient Funds

• If a card payment fails, we'll notify you and attempt the charge again after 3 days, unless you provide an alternative payment method.
• If a bank transfer fails or is returned, you're responsible for any bank fees incurred on our side.
• If a recurring payment fails twice, we may require you to switch to a different payment method.

Taxes

All prices and fees are quoted exclusive of applicable taxes, unless otherwise stated. Depending on your location and the nature of the service, VAT, sales tax, or other taxes may apply. Any applicable taxes will be added to your invoice at the required rate. You are responsible for all taxes associated with your purchase, except for taxes based on our net income.

Currency and Conversion

All prices are in USD (United States Dollars) by default. If you choose to pay in a different currency (including MAD via Moroccan bank transfer or crypto), the amount due is calculated based on the exchange rate at the time the invoice is issued. You are responsible for any exchange rate fluctuations, conversion fees, or intermediary charges.

Changes to This Policy

We may update this Billing Policy from time to time. When we do, we'll update the date at the top of the page. For material changes, we'll notify you by email. The policy that applies to your charges is the one in effect at the time the charge is incurred.

Contact Us

If you have questions about billing, need to update your payment method, or want to discuss an invoice: